Brother blames Microsoft (!)

[Mike Row Soft]

I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
except scanning. I spent two hours on the phone with Brother Tech Support
trying various solutions including changing my registry. I was shocked to
hear this, but they said that XP is simply incompatible with 5840's scanning
software, and that I have to get Microsoft to fix XP (!). Now, a new printer
will cost me half the price of a phone call to Microsoft. Does anyone have
any suggestions on this?

(P.S. Situations like this remind me of the final scene in OFFICE SPACE,
where they demolish the printer.)

[Tom Ferguson]

All I can say is that the driver are here:
http://welcome.solutions.brother.com/bsc/public/us/ca/en/dlf/dlf/000000/000800/dlf000858.html?reg=us&c=ca&lang=en&prod=mfc5840cn_all&type2=1&os=7&flang=4&dlid=dlf000858

I don't know if the scanner functions are usable under this package.

Tom

Post by Mike Row Soft
I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
except scanning. I spent two hours on the phone with Brother Tech Support
trying various solutions including changing my registry. I was shocked to
hear this, but they said that XP is simply incompatible with 5840's scanning
software, and that I have to get Microsoft to fix XP (!). Now, a new printer
will cost me half the price of a phone call to Microsoft. Does anyone have
any suggestions on this?
(P.S. Situations like this remind me of the final scene in OFFICE SPACE,
where they demolish the printer.)

[Chuck]

There was a firmware update for this model,dated 10/02/2008.
Was it accomplished? It did have to do with scanning not working.

Post by Tom Ferguson
http://welcome.solutions.brother.com/bsc/public/us/ca/en/dlf/dlf/000000/000800/dlf000858.html?reg=us&c=ca&lang=en&prod=mfc5840cn_all&type2=1&os=7&flang=4&dlid=dlf000858
I don't know if the scanner functions are usable under this package.
Tom

Post by Mike Row Soft
I have a Brother MFC-5840CN fax/printer/scanner. Everything works fine
except scanning. I spent two hours on the phone with Brother Tech Support
trying various solutions including changing my registry. I was shocked to
hear this, but they said that XP is simply incompatible with 5840's scanning
software, and that I have to get Microsoft to fix XP (!). Now, a new printer
will cost me half the price of a phone call to Microsoft. Does anyone have
any suggestions on this?
(P.S. Situations like this remind me of the final scene in OFFICE SPACE,
where they demolish the printer.)