Discussion:
cannot install Epson Stylus scanner
(too old to reply)
Romeo2008
2008-05-05 21:48:03 UTC
Permalink
i have an ES CX9400Fax Series All-In-One. I'm able to install the printer
and fax drivers, but not the scanner driver...i get the following message in
device driver.

**Windows cannot load the device driver for this hardware. The driver may be
corupted or missing. (Code 39) **

I had the same issue with a Canon MX300 and returned it thinking that it was a
corrupted driver from the manufacturer.

Now i realize it has something to do with my Windows XP media center edition
How do i check and fix the problem ?
Cari (MS-MVP)
2008-05-06 03:12:24 UTC
Permalink
Did you check that it was the latest software package from Epson?

There is nothing different in Media Center Edition than Home or Pro in
regards to installing hardware.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
i have an ES CX9400Fax Series All-In-One. I'm able to install the printer
and fax drivers, but not the scanner driver...i get the following message in
device driver.
**Windows cannot load the device driver for this hardware. The driver may be
corupted or missing. (Code 39) **
I had the same issue with a Canon MX300 and returned it thinking that it was a
corrupted driver from the manufacturer.
Now i realize it has something to do with my Windows XP media center edition
How do i check and fix the problem ?
Romeo2008
2008-05-06 16:12:00 UTC
Permalink
Yes i did check to make sure i had the latest software package from Epson
I even tried installing the drivers on a friend's laptop and it worked.
So the problem must be local to my Windows XP environment.
Is there any way i can check to make sure my system is not corrupted ?
Its just too weird that it allows me to install the printer driver, the fax
driver
but not the scanner driver ......thx a bunch for your effort(s)
Post by Cari (MS-MVP)
Did you check that it was the latest software package from Epson?
There is nothing different in Media Center Edition than Home or Pro in
regards to installing hardware.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
i have an ES CX9400Fax Series All-In-One. I'm able to install the printer
and fax drivers, but not the scanner driver...i get the following message in
device driver.
**Windows cannot load the device driver for this hardware. The driver may be
corupted or missing. (Code 39) **
I had the same issue with a Canon MX300 and returned it thinking that it was a
corrupted driver from the manufacturer.
Now i realize it has something to do with my Windows XP media center edition
How do i check and fix the problem ?
Cari (MS-MVP)
2008-05-06 19:00:59 UTC
Permalink
In the Control Panel, Administrative Tools, Services, what is the WIA
(Windows Image Acquisition) set as.... Manual, Automatic or Disabled? If
Automatic, is it started?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
Yes i did check to make sure i had the latest software package from Epson
I even tried installing the drivers on a friend's laptop and it worked.
So the problem must be local to my Windows XP environment.
Is there any way i can check to make sure my system is not corrupted ?
Its just too weird that it allows me to install the printer driver, the fax
driver
but not the scanner driver ......thx a bunch for your effort(s)
Post by Cari (MS-MVP)
Did you check that it was the latest software package from Epson?
There is nothing different in Media Center Edition than Home or Pro in
regards to installing hardware.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
i have an ES CX9400Fax Series All-In-One. I'm able to install the printer
and fax drivers, but not the scanner driver...i get the following
message
in
device driver.
**Windows cannot load the device driver for this hardware. The driver
may
be
corupted or missing. (Code 39) **
I had the same issue with a Canon MX300 and returned it thinking that
it
was a
corrupted driver from the manufacturer.
Now i realize it has something to do with my Windows XP media center edition
How do i check and fix the problem ?
Romeo2008
2008-05-06 22:12:01 UTC
Permalink
The WIA was already set as "Automatic" and "Started". Thx for your reply.
Post by Cari (MS-MVP)
In the Control Panel, Administrative Tools, Services, what is the WIA
(Windows Image Acquisition) set as.... Manual, Automatic or Disabled? If
Automatic, is it started?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
Yes i did check to make sure i had the latest software package from Epson
I even tried installing the drivers on a friend's laptop and it worked.
So the problem must be local to my Windows XP environment.
Is there any way i can check to make sure my system is not corrupted ?
Its just too weird that it allows me to install the printer driver, the fax
driver
but not the scanner driver ......thx a bunch for your effort(s)
Post by Cari (MS-MVP)
Did you check that it was the latest software package from Epson?
There is nothing different in Media Center Edition than Home or Pro in
regards to installing hardware.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
i have an ES CX9400Fax Series All-In-One. I'm able to install the printer
and fax drivers, but not the scanner driver...i get the following
message
in
device driver.
**Windows cannot load the device driver for this hardware. The driver
may
be
corupted or missing. (Code 39) **
I had the same issue with a Canon MX300 and returned it thinking that
it
was a
corrupted driver from the manufacturer.
Now i realize it has something to do with my Windows XP media center edition
How do i check and fix the problem ?
Romeo2008
2008-05-06 23:53:00 UTC
Permalink
YEAH!!...I FOUND THE ANSWER AND IT WORKS!!

IT WAS A LOGITECH WEBCAM PROBLEM....I INSTALLED AND UNINSTALLED THIS WEBCAM
LONG-TIME AGO. WHAT I DIDN'T KNOW AT THAT TIME WAS THAT IT DIDN'T REMOVE AN
IMPORTANT DATA FIELD IN MY WINDOWS REGISTRY:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}

I JUST REMOVED THE TEXT "LVMVDRV" IN THE LOWERFILTERS SECTION OF THE KEY,
CLOSED MY REGISTRY, SHUT-OFF MY EPSON ALL-IN-ONE U.S.B. PRINTER, AND
RE-BOOTED MY COMPUTER.

THEN AS SOON AS WINDOWS DESKTOP CAME-UP, I TURNED ON MY PRINTER. WINDOWS
FINALLY FOUND AND INSTALLED MY EPSON PRINTER'S SCANNER
DRIVER.....YEAHHHHHHHHHHHH!!!

MORAL OF THE STORY: DO NOT EVER UNISTALL A LOGITECH WEBCAM. IT WILL
PREVENT YOU FROM INSTALLING ANOTHER IMAGING DEVICE ON YOUR COMPUTER
Post by Romeo2008
The WIA was already set as "Automatic" and "Started". Thx for your reply.
Post by Cari (MS-MVP)
In the Control Panel, Administrative Tools, Services, what is the WIA
(Windows Image Acquisition) set as.... Manual, Automatic or Disabled? If
Automatic, is it started?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
Yes i did check to make sure i had the latest software package from Epson
I even tried installing the drivers on a friend's laptop and it worked.
So the problem must be local to my Windows XP environment.
Is there any way i can check to make sure my system is not corrupted ?
Its just too weird that it allows me to install the printer driver, the fax
driver
but not the scanner driver ......thx a bunch for your effort(s)
Post by Cari (MS-MVP)
Did you check that it was the latest software package from Epson?
There is nothing different in Media Center Edition than Home or Pro in
regards to installing hardware.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
i have an ES CX9400Fax Series All-In-One. I'm able to install the printer
and fax drivers, but not the scanner driver...i get the following
message
in
device driver.
**Windows cannot load the device driver for this hardware. The driver
may
be
corupted or missing. (Code 39) **
I had the same issue with a Canon MX300 and returned it thinking that
it
was a
corrupted driver from the manufacturer.
Now i realize it has something to do with my Windows XP media center edition
How do i check and fix the problem ?
Sean Catterall
2010-09-14 00:24:15 UTC
Permalink
A big thank you for that. Spent hours trying installs reinstalls reg cleans with no luck.

Same thing took webcam off the other week as part of a tidy up: would not have made the connection

ta again.
Post by Romeo2008
i have an ES CX9400Fax Series All-In-One. I'm able to install the printer
and fax drivers, but not the scanner driver...i get the following message in
device driver.
**Windows cannot load the device driver for this hardware. The driver may be
corupted or missing. (Code 39) **
I had the same issue with a Canon MX300 and returned it thinking that it was a
corrupted driver from the manufacturer.
Now i realize it has something to do with my Windows XP media center edition
How do i check and fix the problem ?
Post by Cari (MS-MVP)
Did you check that it was the latest software package from Epson?
There is nothing different in Media Center Edition than Home or Pro in
regards to installing hardware.
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
Yes i did check to make sure i had the latest software package from Epson
I even tried installing the drivers on a friend's laptop and it worked.
So the problem must be local to my Windows XP environment.
Is there any way i can check to make sure my system is not corrupted ?
Its just too weird that it allows me to install the printer driver, the fax
driver
but not the scanner driver ......thx a bunch for your effort(s)
Post by Cari (MS-MVP)
In the Control Panel, Administrative Tools, Services, what is the WIA
(Windows Image Acquisition) set as.... Manual, Automatic or Disabled? If
Automatic, is it started?
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows
Post by Romeo2008
The WIA was already set as "Automatic" and "Started". Thx for your reply.
Post by Romeo2008
YEAH!!...I FOUND THE ANSWER AND IT WORKS!!
IT WAS A LOGITECH WEBCAM PROBLEM....I INSTALLED AND UNINSTALLED THIS WEBCAM
LONG-TIME AGO. WHAT I DIDN'T KNOW AT THAT TIME WAS THAT IT DIDN'T REMOVE AN
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
I JUST REMOVED THE TEXT "LVMVDRV" IN THE LOWERFILTERS SECTION OF THE KEY,
CLOSED MY REGISTRY, SHUT-OFF MY EPSON ALL-IN-ONE U.S.B. PRINTER, AND
RE-BOOTED MY COMPUTER.
THEN AS SOON AS WINDOWS DESKTOP CAME-UP, I TURNED ON MY PRINTER. WINDOWS
FINALLY FOUND AND INSTALLED MY EPSON PRINTER'S SCANNER
DRIVER.....YEAHHHHHHHHHHHH!!!
MORAL OF THE STORY: DO NOT EVER UNISTALL A LOGITECH WEBCAM. IT WILL
PREVENT YOU FROM INSTALLING ANOTHER IMAGING DEVICE ON YOUR COMPUTER
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