Discussion:
epson stylus photo r320
(too old to reply)
phil
2005-01-16 02:11:01 UTC
Permalink
I cannot get win xp to install this printer. it seems that it is a driver
problem even though i have used the cd and also a downloaded driver from
epson. tech support has not solved the problem even after 2 hours on the
phone they seem to think it is a ms usb driver problem. any help would be
appreciated
--
phil
Cari (MS-MVP)
2005-01-16 20:42:14 UTC
Permalink
Are the USB ports known to be working correctly with other USB devices?

What exactly happens when you try to install the software (without the
printer being attached)?
--
Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
www.coribright.com
Post by phil
I cannot get win xp to install this printer. it seems that it is a driver
problem even though i have used the cd and also a downloaded driver from
epson. tech support has not solved the problem even after 2 hours on the
phone they seem to think it is a ms usb driver problem. any help would be
appreciated
--
phil
phil
2005-01-17 03:29:02 UTC
Permalink
thank you! yes the usb ports are all working with another printer and also a
flash memory card.the software installs ok up to the point when they tell you
to plug in the cable and then I get a message that there was a problem
installing the hardware and it starts looking for for a driver for (usb 2.0
mfp hi speed). all of my usb ports are 2.0
Post by Cari (MS-MVP)
Are the USB ports known to be working correctly with other USB devices?
What exactly happens when you try to install the software (without the
printer being attached)?
--
Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
www.coribright.com
Post by phil
I cannot get win xp to install this printer. it seems that it is a driver
problem even though i have used the cd and also a downloaded driver from
epson. tech support has not solved the problem even after 2 hours on the
phone they seem to think it is a ms usb driver problem. any help would be
appreciated
--
phil
Chuck
2005-01-17 03:55:53 UTC
Permalink
Is the other printer a non Epson Multifunction printer?
I'm asking this because I have a reverse problem in that a Brother mfp will
not install correctly on one XP system that has an R300M previously
installed, along with a Canon S750. Printer functions are OK for all three,
but the FAX software for the MFP will not function properly, nor will a
configuration utility. The MFP Mfr has acknowledged that at least part of
the problem is known to exist, but has not provided a solution.
The MFP installs properly (all functions) as a LAN TCP/IP device on all
systems.
Post by phil
thank you! yes the usb ports are all working with another printer and also a
flash memory card.the software installs ok up to the point when they tell you
to plug in the cable and then I get a message that there was a problem
installing the hardware and it starts looking for for a driver for (usb 2.0
mfp hi speed). all of my usb ports are 2.0
Post by Cari (MS-MVP)
Are the USB ports known to be working correctly with other USB devices?
What exactly happens when you try to install the software (without the
printer being attached)?
--
Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
www.coribright.com
Post by phil
I cannot get win xp to install this printer. it seems that it is a driver
problem even though i have used the cd and also a downloaded driver from
epson. tech support has not solved the problem even after 2 hours on the
phone they seem to think it is a ms usb driver problem. any help would be
appreciated
--
phil
phil
2005-01-17 15:59:02 UTC
Permalink
the other is a single use canon s330 a very basic text printer that works
fine. The epson R320 is also a single use photo printer.nether one is a
multifunction printer,perhaps that may be the problem,because the wizard is
looking for a MFP I know it makes sense now that I see it but I did not know
that MFP meant multifunction printer. Also the spooler was on when I used the
command prompt.I have deleted and reinstalled the software 3 times both with
and without anti-virus turned off
Post by Chuck
Is the other printer a non Epson Multifunction printer?
I'm asking this because I have a reverse problem in that a Brother mfp will
not install correctly on one XP system that has an R300M previously
installed, along with a Canon S750. Printer functions are OK for all three,
but the FAX software for the MFP will not function properly, nor will a
configuration utility. The MFP Mfr has acknowledged that at least part of
the problem is known to exist, but has not provided a solution.
The MFP installs properly (all functions) as a LAN TCP/IP device on all
systems.
Post by phil
thank you! yes the usb ports are all working with another printer and also a
flash memory card.the software installs ok up to the point when they tell you
to plug in the cable and then I get a message that there was a problem
installing the hardware and it starts looking for for a driver for (usb 2.0
mfp hi speed). all of my usb ports are 2.0
Post by Cari (MS-MVP)
Are the USB ports known to be working correctly with other USB devices?
What exactly happens when you try to install the software (without the
printer being attached)?
--
Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
www.coribright.com
Post by phil
I cannot get win xp to install this printer. it seems that it is a driver
problem even though i have used the cd and also a downloaded driver from
epson. tech support has not solved the problem even after 2 hours on the
phone they seem to think it is a ms usb driver problem. any help would be
appreciated
--
phil
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